Delivery & Returns
Shipping within the United StatesDivas Domain strives to ship all orders received before 1:00 PM Pacific Standard Time (4:00 PM Eastern Standard Time), same business day from our warehouse located in San Fernando, CA. We work with all of the major carriers including UPS, FedEx & USPS. The customer is responsible for all freight charges, insurance, any C.O.D. fees and any other fees. You can also use your own third party shipping account to ship out your orders. All orders are shipped F.O.B. San Fernando, California. Please feel free to contact us with any questions.
International ShippingAs an international adult products distributor, Divas Domain offers several options for international orders. We can ship USPS International, UPS International, FedEx International or we can use your freight forwarder agent.All orders are shipped F.O.B. San Fernando, California. Please be aware that Divas Domain is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries. For more information do not hesitate to contact us.
Changes or Cancellations of Existing OrdersDivas Domain works very hard to get your order out as soon as possible. Our goal is to ship out all orders received before 1:00 PM PST (4:00 PM EST). If you need to make a change or cancel an existing order, please call or email us so we can make the necessary changes.
Please Note: If your order has been shipped or you have already received a notification that your order is complete along with your order’s tracking number, we will not be able to modify or cancel your order.
Back Order Policy
Divas Domain will cancel all back orders if a product becomes unavailable on an order unless otherwise requested by our customers. Please contact your account manager to discuss other options.
Defective PolicyWe strive to provide the best customer service in the wholesale sex toy industry. We have an easy returns process. Products with manufacturing defects must be returned within 90 days from receipt.
Refused/Returned OrdersThe customer will be charged a 20% restocking fee and all shipping charges on refused orders. Refused or returned orders can be re-shipped only with our customer’s approval and at an additional shipping cost. Please note that any refused order can cause your account to be placed on a “Prepaid Only” status.
Note: We will only process returned items that were purchased directly from Divas Domain.
Divas Domain is not responsible for stolen, lost or damaged packages with any carrier. On occasions, packages get lost or damaged during shipping; we strongly recommend that your return packages be fully insured. We also recommend using a carrier such as UPS or FedEx so that you can provide proof of delivery for your protection.