Delivery & Returns

Shipping within the United States

Divas Domain strives to ship all orders received before 1:00 PM Pacific Standard Time (4:00 PM Eastern Standard Time), same business day from our warehouse located in San Fernando, CA. We work with all of the major carriers including UPS, FedEx & USPS. The customer is responsible for all freight charges, insurance, any C.O.D. fees and any other fees. You can also use your own third party shipping account to ship out your orders. All orders are shipped F.O.B. San Fernando, California. Please feel free to contact us with any questions.

International Shipping

As an international adult products distributor, Divas Domain offers several options for international orders. We can ship USPS International, UPS International, FedEx International or we can use your freight forwarder agent.All orders are shipped F.O.B. San Fernando, California. Please be aware that Divas Domain is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries. For more information do not hesitate to contact us.


Changes or Cancellations of Existing Orders

Divas Domain works very hard to get your order out as soon as possible. Our goal is to ship out all orders received before 1:00 PM PST (4:00 PM EST). If you need to make a change or cancel an existing order, please call or email us so we can make the necessary changes.

Please Note: If your order has been shipped or you have already received a notification that your order is complete along with your order’s tracking number, we will not be able to modify or cancel your order.

Back Order Policy

Divas Domain will cancel all back orders if a product becomes unavailable on an order unless otherwise requested by our customers. Please contact your account manager to discuss other options.

 

Defective Policy

We strive to provide the best customer service in the wholesale sex toy industry. We have an easy returns process. Products with manufacturing defects must be returned within 90 days from receipt.


Refused/Returned Orders

The customer will be charged a 20% restocking fee and all shipping charges on refused orders. Refused or returned orders can be re-shipped only with our customer’s approval and at an additional shipping cost. Please note that any refused order can cause your account to be placed on a “Prepaid Only” status.

Note: We will only process returned items that were purchased directly from Divas Domain.


Divas Domain is not responsible for stolen, lost or damaged packages with any carrier. On occasions, packages get lost or damaged during shipping; we strongly recommend that your return packages be fully insured. We also recommend using a carrier such as UPS or FedEx so that you can provide proof of delivery for your protection.


Damaged Products

All merchandise leaves our distribution warehouse in perfect condition. All damaged goods must be reported to Divas Domain within 7 days from the receipt of goods. If you receive a shipment that has exterior damage, has been opened or re-taped, a claim must be filed at the time of delivery with the carrier. If or when possible, make sure the driver notes the damage. Divas Domain asks that you take pictures of the damages to help document your claim. We also ask that you save the original cartons and packing material for the carrier to inspect, as this is required by all carriers. Contact your Divas Domain Account Manager with your damage claim reference number assigned by your carrier and we will be there to support you.


Discontinued, Sale or Special Ordered Items

No discontinued, sale or special ordered items will be eligible for a return credit.


Shortages

All orders that leave the Divas Domain Warehouse are scanned directly into each box before shipping so we can keep mistakes down to a minimum. However, on occasion, an error may occur. Please double check all boxes including the packing material, many times smaller items get missed when unpacking the order. If any item is missing, please contact your account manager ASAP so that we can get this resolved for you.